Booking and Reservation Requirements

• Minimum Age Requirement: The primary guest reserving the property must be at least 21 years old and must occupy the property for the entire reserved period.
• ID Verification: The booking guest and all guests under 25 must provide ID verification prior to arrival.
• Vacation Rental Agreement: Guests are required to sign a Vacation Rental Agreement prior to arrival to comply with Pond Life's Terms of Service, Homeowners' Association rules, local laws, or regulations.
• Pets: See Dog Policy for details on adding dogs to reservations at dog-friendly properties.
• Maximum Occupancy: The number of guests listed on your booking is the maximum allowed (including adults, children, overnight stays, and visitors). No unauthorized guests at any time. Exceeding this limit will result in a $100 fee per person per day/night, potential eviction, and no refund.
• Business Use Prohibited: The rental cannot be used for business purposes.
• Payment Methods: We accept Visa, MasterCard, Discover and American Express. Future payments on credit card bookings will be charged automatically on due dates, if applicable.
• Taxes: Rentals in NH less than 185 consecutive days are subject to an 8.5% New Hampshire lodging tax on the rental rate. Rentals in FL less than 6 months are subject to a 13% Florida sales and lodging tax on the rental rate.

During Your Stay

• Quiet Hours: 10:00 PM to 8:00 AM. No excessive noise.
• No Parties or Events: Strict no-party, no-event, and no-large-gathering policy. No fireworks. Violations may result in eviction and a minimum $250 service fee.
• Smoking and Vaping: Prohibited in or around the property. Evidence of smoking/vaping incurs a minimum $500 cleaning fee.
• Water and Consumption:
• Bottled water is required for drinking (water sources vary by property).
• Child Safety: Parents must supervise children, especially near waterfronts, beaches, boat launches, or during boating. Children under 18 must wear life jackets for water activities. Parents accept full responsibility.
• Cooking Guidelines: Be considerate with strong spices or aromatic foods—use the outdoor grill to avoid lingering odors. Excessive odors may result in additional fees.
• Supplies Provided (Self-Catered Rental):
• Limited consumables: 1 toilet paper per bathroom, 1 roll paper towels, dish soap, hand soap, 1 dishwasher detergent tab, and garbage bags.
• Fully furnished: Bedspreads, linens, blankets, pillows, bath towels, equipped kitchen, TV (unless specified otherwise).
• Bring your own: Beach towels, additional consumable supplies.
• Lakes, Boats and Water Amenities:
• Properties are on swimmable lakes/ponds, but supervise children at all times.
• Some properties offer docks/mooring for personal boats—contact us to confirm.
• Rentals available: Kayaks, floating mats, paddle boards (book early for availability and pricing).
• Fishing: A New Hampshire fishing license is required (ages 16+ for residents, 12+ for non-residents). Purchase from NH Fish & Game, bait shops, Walmart, or convenience stores. Info: (603) 271-3421 or https://www.wildlife.nh.gov/licensing.
• Utilities: Included with caps for reservations 28 days or longer. Overages billed monthly.
• On-Site Devices: For safety/security—exterior security cameras and sound decibel monitors (common areas; no sound recording). Tampering results in fines and/or eviction without refund.
• Pests and Environment: Properties in wooded areas may have occasional pests/insects (e.g., ladybugs). Regular pest control is performed, but no guarantees or refunds for encounters. Contact us for issues.
• Illegal Activities: Prohibited at all times.

Security Deposit

• Amount and Hold: A security deposit, amount specific to the property, will be held on the guest's credit card 1 day before arrival. It is released 7 days after departure for stays 27 days or less, and 30 days after for stays 28 days or more.
• Purpose and Refund: Covers damages or excessive cleaning; refunded post-inspection if property is left in good condition.

Cancellation Policy

• Standard Policy: All paid prepayments are non-refundable unless otherwise specified in your booking confirmation.
• Travel Insurance: Highly recommended for all stays to cover unforeseen cancellations or issues.

Check-In and Check-Out

• Check-In Time: As specified in property listing (typically after 3:00 PM).
• Check-Out Time: 10:00 AM.
• Keys: Check-in instructions provided day of arrival. Contactless check-in offered.
• Departure Expectations:
  • Leave the property tidy and broom clean.
  • Wash and put away dishes.
  • Take out all trash and food (instructions provided in property binder).
  • Place used towels in the shower.
  • A mandatory cleaning fee is included in your reservation, but excessive cleaning needs may result in additional fees deducted from your security deposit.

Dog Policy

• Pets are generally not allowed, except dogs at designated dog-friendly houses.

What are the requirements for bringing dogs to dog-friendly houses?

• Maximum dog allowances are property specific, see property listing. Dog(s) must be leashed on and off the property in compliance with applicable leash law. Dog(s) must have no bite history, and certain breeds may not be accepted. Please leave dog(s) that scratch, chew, or bark excessively at home. Dog(s) must be crated when left alone in the cabin and well-groomed. Owners must bring a blanket or bed for the dog to avoid using cabin bedding or furniture.
• At the time of booking or during checkout add dog at the time of booking to the reservation. There is a non-refundable pet fee of $125 per dog, not included in the nightly rate, and it must be paid at booking. Provide a Dog Health Certification prior to arrival, and ensure you have personal liability insurance (e.g., renters or homeowners).
• A $50 clean-up charge applies if cleaners must remove any feces from around the cabin. A $75 clean-up charge applies for excess dog hair on the cabin, furniture, or linens.

Snow Storms

• The properties is in a mountainous, rural area prone to large snowfalls. The driveway and walkway are professionally plowed and shoveled, but we cannot control the timing. Larger snowfalls may cause delays, and smaller ones may not be plowed at all. A shovel and sand/salt are available for your use. Monitor weather forecasts before arrival to prepare accordingly.